As a part of Duke Health's outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.As a part of Duke Health's outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.
Duke Health Center at North Duke Street - 3116 N Duke St, Durham, NC
We are seeking a Medical Interpreter to be an integral member of the healthcare team and provide direct and indirect care to patients at Duke Health Center at North Duke Street. Our patient population consist of pediatric and adult patients in numerous clinical settings. These settings are Duke Children's Primary Care, Duke Internal Medicine, Duke Child Abuse and Neglect, Duke Children's Mental Health and Duke Children's Healthy Lifestyles clinic.
JOB DUTIES AND RESPONSIBILITIES:
Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the International or Domestic patient/visitors.
Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
Other assignments given by manager
JOB ELIGIBILITY REQUIREMENTS:
Previous experience in a Health Care setting preferred
High-School Diploma or equivalent
Successful completion of conversation/translation competency testing in secondary language
Knowledge of Medical Terminology
The schedule for this position is morning shifts, Monday-Friday, with no weekends or holidays.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.