The Nurse Manager/Division Program Manager, Mental Health Outpatient Clinic is a professional Registered Nurse qualifies by education and experience to provide professional nursing care to acutely and chronically ill Veterans and Active Duty military and their families with mental health needs. The Nurse Manager/Division Program Manager, Mental Health Outpatient Clinic carries out his/her responsibilities in a manner that demonstrates leadership, experience, and a holistic approach to the management of patients with a variety of mental health conditions. He/she provides comprehensive mental/behavioral health care including primary care integration to a complex patient population in the outpatient setting. This involves coordinated care with an emphasis on preventive measures as well as treatment of chronic diseases and engagement in Behavioral Health Interdisciplinary Program Teams. He/she manages the daily operational and administrative activities of the mental health outpatient clinic. The Nurse Manager/Division Program Manager, Mental Health Outpatient Clinic functional role includes creating and implementing a progressive clinical direction that includes programmatic evaluation; evaluation of clinic flow and the continuum of care; management of resources such as staff, space and equipment; oversight of nursing care and quality assurance activities such as VHA Performance Measures, VA/DOD mental health, chronic disease and preventive health guidelines; ensuring compliance with Joint Commission and other regulatory agencies, and others. Nurse Manager/Division Program Manager, Mental Health Outpatient Clinic serves as an organizational steward and as such, she/he implements is integral in the promotion of interdisciplinary, outcome-based practice; customer service and satisfaction; and quality of care all FHCC beneficiaries. Major Duties and Responsibilities Takes a leadership role in utilizing problem-solving methodologies to resolve system and/or process problems that impact on patient care or staff performance at the clinic level. Demonstrates role modeling, leadership and sound clinical expertise to improve the delivery of patient care through the use of the nursing process for patients requiring routine or specialized/complex behavioral health ambulatory care. Develops creative, innovative strategies to resolve problems and/or promote positive outcomes in collaboration with nursing/medical center leaders. Collaborates with other Nurse Manager/Division Program Managers, Associate Chief Nurse, Mental Health, and the Associate Director for Patient Care Services and other service managers in the application of nursing process to improve outcomes for programs. Demonstrates responsibility for professional development of self and others. Identifies clinic educational needs and participates in educational programs to meet identified needs. Maintains knowledge of current techniques, trends, and professional issues to enhance own performance through continuing education, current health care literature, and/or professional affiliation Actively participates in professional nursing and mental health organizations. Actively participates in professional nursing and mental health organizations. Provides guidance and information on psychiatric nursing treatment and psychotherapeutic interventions to providers and staff at the FHCC. Develops and implements a plan to share new knowledge and skills to meet clinic needs and conducts frequent training for professional and non-professional personnel within the clinic, mental health service and the FHCC. Serves as a resource person in development, interpretation and communication of standards, policies and/or procedures. Teaches, counsels, and advises staff in patient care issues. Serves as a clinical orientation facilitator or preceptor. Shares knowledge and skills with colleagues and other health care professionals within the facility and promotes a cooperative work climate to achieve goals. Systematically evaluates and improves the quality and effectiveness of nursing care delivery in the mental health clinic as evidenced by positive outcomes. Identifies opportunities for improvement and develops, implements, and evaluates plans that result in improved patient care and/or productivity of providers at the clinic level. Actively participates in clinic performance improvement program by identifying major aspects of care, developing and monitoring evaluation tools for data collection. Actively collaborates with nursing/FHCC leaders and Organizational Performance/Quality Management representatives to develop, implement and evaluate Performance Improvement programs. Initiates corrective action or changes in practice based upon data analysis. Work Schedule: Monday - Friday 8:00am - 430pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.