The Veterans Health Administration (VHA) expands the provision of patient care to various institutional and non-institutional settings including the Department of Veterans Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics (CBOCs), Vet Centers, and homeless shelters, by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to proactively manage diseases to prevent healthcare crises. The Veterans Health Administration (VHA) expands the provision of patient care to various institutional and non-institutional settings including the Department of Veterans Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics (CBOCs), Vet Centers, and homeless shelters, by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to proactively manage diseases to prevent healthcare crises. The Connected Care program includes, but is not limited to, My HealtheVet (MHV), Home Telehealth (HT), Clinical Video Telehealth (CVT) and Store and Forward Telehealth (SFT). Telehealth is critical to patient-centered care as it strives to provide the right care in the right place at the right time through the effective, cost-effective, and appropriate use of health information and telecommunications technologies. Connected Care Service utilizes a collaborative and innovative approach to the delivery of healthcare services. This approach utilizes technology to increase access to mental health, primary care and specialty services, to promote therapeutic relationships, to improve health and well-being, to conduct outreach to Rural and Urban communities, and improve patient satisfaction. Connected Care Service enables the home setting to be the preferred place of care whenever possible and practicable. This is dictated by the vast rural and highly rural catchment area served by VISN 4 Medical Centers and CBOCs. Connected Care uses telehealth technology and the MHV platform to improve Veterans' access to health care by matching clinical provider supply with demand and by providing Veterans' access to their health care information. Veterans may be seen in VA Clinics in remote areas throughout the nation by providers who are located at distant site VA Medical Centers. The Facility Connected Care Program Manager is responsible for developing, implementing, and maintaining strategic direction and program oversight of the Connected Care Program throughout the Altoona VAMC healthcare system. These responsibilities require the ability to apply specialized principles and practices of healthcare management. The incumbent serves as the primary administrative contact and is responsible for planning, organizing, developing, directing, and evaluating operations. Performance is characterized by the ability to initiate and manage enterprise-wide projects in programmatic areas and lead interdisciplinary groups of staff that result in significant and sustained contributions to the mission success of the Virtual Programs, MHV and the Connected Care Program overall. The incumbent manages care across the healthcare continuum. He/she works closely with primary care provider(s) and other health care professionals and team members, other clinics, internal services, and community agencies. The incumbent holds a facility level position, reporting to the Chief of Staff, with coordination and input from the VISN Connected Care Program Manager. The incumbent is responsible for overall planning, coordination, implementation, management, and evaluation of Connected Care applications within the facility organization, with particular emphasis on improving access to Veterans identified as 'rural' and 'highly rural' and providing gap coverage. He/she is responsible for compliance with regulatory and accrediting agencies. The incumbent works closely with network, market, and facility executive leaders, service level Managers, and staff to incorporate new concepts and programs, and provides education and training to all facility staff impacted by program, role, or technology changes. Matrix lines of authority ensure that VISN 4 and VHA goals and strategic directions are fully supported by Connected Care programming through collaborative efforts with facility and network leaders. The incumbent is knowledgeable of overall facility and network goals, missions and priorities to ensure that the Connected Care programming does not impact adversely upon other programs or resources. He/she is knowledgeable of funding sources and methodologies including Office of Rural Health (ORH), Veteran's Equitable Resource Allocation (VERA), third party collections, and contracts. He/she has awareness of management discussions, decisions, and policy-making concerning telehealth, MHV and rural health; consults and advises the Associate Director/Patient Care Services-Nurse Executive (AD/PCS-NE), Chief of Staff, Facility Director, and Manager Information Officer on all relating matters. The incumbent integrates the Connected Care Program strategic planning within facility operations, to ensure goals and priorities are complementary and in congruence with the overall Facility and VISN Connected Care Program. Work Schedule: Monday to Friday, 8:00am to 4:30pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.