The Social Worker - Intimate Partner Violence Assistance Program (IPVAP) Program Coordinator GS-13 oversees all activities, coordination of care and services for the Intimate Partner and Violence Assistance Program. VA Tennessee Valley Healthcare System is a 1A, multi-site and multi-division facility within a wide geographic area where Veterans receive care through IPVAP. The health care and psychosocial problems and needs are complex for the Veterans impacted by intimate partner violence and require a high degree of administrative oversight, clinical skills and problem solving. The incumbent facilitates efficient and appropriate delivery of services across episodes of care within the Medical Centers and Community-based Outpatient Clinics (CBOC), including Mental Health Services. The IPVAP Program Coordinator provides administrative oversight, plans, develops, implements, and evaluates services of VA TVHS Intimate Partner and Violence Assistance Program. The incumbent ensures continual quality improvement and excellence in customer service; the work affects a wide range of agency activities and operations. It directly affects the health and well-being of the patients served, relationships with community organizations, internal and external partners and stakeholders. Duties include but are not limited to: The IPVAP Program Coordinator is responsible for the development and implementation of the Intimate Partner Violence Assistance Program at VA TVHS and ensures compliance and collaboration with local facility and the VA Central Office Intimate Partner Violence Assistance Program initiatives. Develops and implements information systems to track service activities including visits, referrals, inpatient days, patient demographics, equipment utilization and patient satisfaction. Develops implements and evaluates clinical guidelines and protocols to establish appropriate utilization of services. Provides direct supervision to advance practice level IPVAP Social Work staff and administrative staff within the IPVAP across VA Tennessee Valley Health Care System and Community Based Outpatient Clinics. Performs the administrative and personnel management functions relative to staff supervised. Establishes program guidelines and performance expectations for IPVAP staff. Resolves informal complaints and grievances, develops work improvement plans, and recommends personnel actions as necessary. Reviews and approves or disapproves leave requests. Incumbent assures that subordinates are trained and fully comply with the provisions of the safety regulations. The incumbent is responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Financial Disclosure Report: Not required Relocation/Recruitment Incentives: Not Authorized Relocation Expenses: Not Authorized
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.