The Behavioral Health Care Manager is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as, the larger primary care team or medical team. Responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers.
ESSENTIAL FUNCTIONS OF THE ROLE Essential Functions
Supports the mental and physical health care of patients on an assigned patient caseload. Closely coordinates care with the patient’s medical provider and, when appropriate, other mental health providers.
Screens and assesses patients for common mental health and substance abuse disorders. Facilitates patient engagement and follow-up care. Provides patient education about common mental health and substance abuse disorders and the available treatment options.
Systematically tracks treatment response and monitors patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications. Provides brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
Supports psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
Documents patient progress and treatment recommendations in EHR and other required systems to be shared with medical providers, psychiatric consultant, and other treating providers.
Participates in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicates resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
Tracks patient follow up and clinical outcomes using a registry. Documents in-person and telephone encounters in the registry and use the system to identify and re-engage patients.
Facilitates treatment plan changes for patients who are not improving as expected (in consultation with the medical provider and the psychiatric consultant) and who may need more intensive or more specialized mental health care. Facilitates referrals for clinically indicated services outside of the organization (e.g., mental health specialty care, substance abuse treatment, social services such as housing assistance, vocational rehabilitation).
Develops and completes relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.
KEY SUCCESS FACTORS
Certified Case Manager (CCM) preferred.
Demonstrated ability to collaborate and communicate effectively in a team setting.
Able to maintain effective and professional relationships with patient and other members of the care team.
Experience with screening for common mental health and/or substance abuse disorders.
Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders, when appropriate.
Able to effectively engage patients in a therapeutic relationship, when appropriate.
Able to work with patients by telephone as well as in person.
Experience with assessment and treatment planning for common mental health and/or substance use disorders and evidence-based counseling techniques.
Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for type of provider filling role.
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
- EDUCATION - Masters'
- EXPERIENCE - 3 Years of Experience
- CERTIFICATION/LICENSE/REGISTRATION - Lic Clinical Social Worker (LCSW), Lic Masters Social Worker (LMSW), Registered Nurse (RN): Must have a LCSW, LMSW, or RN license RN with BSN Degree.
Internal Number: 21001102
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!