The Adult System of Care Coordinator (ASOC) works within the Banner University Health Plan Complete Care program and is responsible for day-to-day activities related to physical, behavioral health, and integrated programs for members 18 years of age and older. Supports adults with, or at risk for, mental health and substance use challenges. This role Ensures programs and resources are organized into a coordinated network, creates meaningful partnerships with individuals served, and address members cultural and linguistic needs in order to help the individual identify and achieve personal recovery goals and desired goals at home, in school, in the workplace, in the community, and throughout life.
Ensures coordination of care with system stakeholders and engages in community and provider outreach. May participate in Neighborhood Network Advisory Committees.
Addresses barriers to delivery of healthcare services that are available to all individuals entitled to Title XIX funding, including General Mental Health/Substance Use members as well as individuals determined to have a Serious Mental Illness (SMI).
Ensures compliance with policies and regulations pertaining to the provision of behavioral health services to individuals identified as having a Serious Mental Illness and ensures individuals who receive behavioral health services through Non Title XIX funding receive behavioral health services as described by the Non-Discretionary Federal Grants policy.
Ensures adherence to ASOC guiding principles to promote recovery in the adult behavioral health program, development initiatives, program development, service provision, and stakeholder collaboration.
Tracks and report on key outcome indicators and other regulatory deliverables related to adult healthcare. Works with Neighborhood Networks and the Quality Management department to monitor mechanisms for various evidence-based practices related to the delivery of effective whole person care.
Identifies and responds to community health needs while implementing strategies that positively impact social determinants of health. Responds to the needs of members with special healthcare needs and/or chronic health conditions, partners with Centers of Excellence, and the development of incubators to drive innovations especially related to opioid addiction, families that are DCS involved, homeless populations, and justice involved adults.
Provides guidance and consultation related to specific member needs.
Knowledge, skills and abilities as normally obtained through the completion of a Bachelors degree in Social Work, Counseling, Behavioral Health or other Healthcare related field.
3 years of experience in Healthcare, Case/Care Management, Clinical Management, Utilization, Quality management or Medical Management.
Experience in Arizona Medicaid environment.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.