JOB TITLE:  Registered Nurse Care Manager

LOCATION: Geisinger South Wilkes-Barre

DEPARTMENT: Population Health

WORK SCHEDULE: Days/Evenings

WORK TYPE: Full Time

JOB SUMMARY:

The RN Care Manager, as part of an interdisciplinary team, including the patient/family, physicians, nurses, therapists and payors ensures that the patients progress in the acute episode of care through post discharge and is quality driven while being efficient and cost effective.

The incumbent interacts with patients, family members, healthcare professionals, and community and state agencies in this effort. The RN Care Manager serves as a liaison between the hospital and community agencies or facilities for the exchange of clinical and referral information.

The RN Care Manager identifies high risk patients from a psychosocial/financial perspective, assesses the psychological needs of patients and families and provides information, support, counseling, care management, and referrals to appropriate resources.

The RN Care Manager works collaboratively with the interdisciplinary team to ensure patient needs are met and care delivery is coordinated across the continuum. The expertise of the RN Care Manager is sought to resolve psychosocial patient care issues and to develop and implement a complex patient transition/discharge plan.

The RN Care Manager performs duties and tasks in accordance with performance standards established for the job. Practices within the patient safety guidelines. In addition, the RN Care Manager conducts all job responsibilities according to the Mission and Values of the organization.

Responsible for ensuring the very best patient/family experience by optimizing all customer interaction. Foster a positive work environment through mutual support and cooperation and adheres to GHS and unit specific Service Standards.

Reports to the Director of Care Management or Designee

COMPETENCIES AND SKILLS:

Demonstrates knowledge of payor practices and regulatory mandates.

Demonstrates exceptional ability to retrieve clinical information from medical chart/documentation.

Demonstrates working knowledge of third party payers and pre-certification process.

Demonstrates the ability to review medical clinical documentation for sustained periods of time with high level of concentration.

Demonstrates the ability to collaborate with other members of the healthcare team and

providers in a positive, professional, progressive and assertive manner.

Demonstrates excellent written and oral communication skills.

Demonstrates computer literacy.

EDUCATION AND/OR EXPERIENCE:

Registered Nurse with a valid unrestricted license or eligible for licensure in the state of Pennsylvania required

BSN Required or enrolled in program within 6 months of hire and degree obtained within 4 years

ACM within 2 years of eligibility or current CCM

3 years of clinical RN experience

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in a clinical or patient setting

HOURS OF WORK

May require ON – CALL

Weekends and Holiday Rotation

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. 

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.